Samsung tells customers to immediately power down their Galaxy Note 7

Samsung is issuing a second recall for the Note 7. Even if you've returned your phone and gotten a replacement, you need to return the device again.

Samsung Statement:

We are working with relevant regulatory bodies to investigate the recently reported cases involving the Galaxy Note 7. Because consumers' safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note 7 while the investigation is taking place.

We remain committed to working diligently with appropriate regulatory authorities to take all necessary steps to resolve the situation. Consumers with either an original Galaxy Note 7 or replacement Galaxy Note 7 device should power down and stop using the device and take advantage of the remedies available.

Samsung is now urging all users to power down their Note 7 devices worldwide.



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